Workspot Mac Client Release 3.1.0 (May 7, 2019)

Robert Plamondon -

Release Type

Bug fixes and new features.

Download Location

Download from the Mac App Store.

Supported OS Versions

  • macOS 10.11 and up.
  • Note: The future Release 3.2 of the Mac Client is expected to require macOS 10.13 and up.

New and Enhanced Features

  • In windowed mode, resizing the Workspot desktop/app window resizes the remote desktop/app display size. This is effective down to a windows size of 640x480 pixels. Smaller window sizes will show a partial desktop
  • Workspot desktop/app windows can be zoomed. Zoom is enabled in the Client’s “Preferences > RDP > Display” settings.
  • Auto-reconnect for dropped connections.

Bug Fixes

  • On the Apple British/UK Keyboard, the following keys now work as expected when connected to Workspot desktops/apps: ", @, \, |, ~. The #, €, ±, and § keys are not supported.
  • Microsoft Office applications on remote Windows desktops have a different appearance and lack some copy/paste functions on the Workspot Mac client compared to the Windows Client or a local Windows system.

Known Limitations

  • In Microsoft Excel apps, once a right-click submenu is opened, the submenu does not close and the right-click menu is not responsive if the cursor is returned to the right-click menu.
  • If a desktop/app window is resized so it is larger than the local screen in one dimension, the remote session will freeze. Workaround: Resize back to a displayable size.
  • When the network connection is interrupted, remote desktops/apps may show the “Reconnecting” message but not reconnect.
  • When the user presses “Cancel” on desktop/app connection messages, and then relaunches the desktop/app later, the connection message may remain stuck in the connecting state. Workaround: Cancel and relaunch again.
  • Scrolling is sometimes jerky.
  • Desktop dialog is not getting dismissed after logging into persistent desktops when the Client’s “Disable SSO” option is enabled and the security policy’s “Enable Cached Credentials” is set to “no.”
  • A duplicate desktop icon is created on Client if a new end-user accepts the “New configuration available” option and then launches a desktop while the desktop pool is being resized.
  • If an end-user launches a full-screen desktop and then a full-screen app, the desktop may become inaccessible until the app is closed.
  • Within Workspot apps, trying to move a dialog box or other window may be jumpy rather than smooth.
  • With multi-factor authentication, if the user does not respond to the MFA challenge, the login attempt times out after five minutes with the message “The credentials you entered are incorrect."
Have more questions? Submit a request


Powered by Zendesk