This article describes how to open a support ticket with Workspot.
If you are reporting an issue involving a Workspot Client or remote desktop or app, please start with Reporting Workspot Client Bugs and Sending Diagnostic Logs. This will help you collect the information that lets Workspot resolve your questions as quickly as possible.
Note: Only users with Administrator or Support Admin accounts can use this procedure. It is not available to Helpdesk-level administrators.
To file a support ticket with the Workspot Support team, follow this procedure
Logon to Workspot Control with a full Administrator account.
On any page, select My Settings > Support. You will be taken to the Workspot Support site at workspot.zendesk.com.
- If you do not already have an account on the Workspot Support site, one will be created for you automatically. (If you were on the list of administrators originally supplied to Workspot, you already have an account.)
- This new-account creation is not instantaneous, and you may see an “Access Denied” screen. Ignore the on-screen instructions and click the Support button on Workspot Control again after a minute or two.
Once logged into workspot.zendesk.com, click the “Submit a request” button at the top of the screen. You will be taken to the “Submit a request” form.
Fill out the form as completely as you can, including file attachments of logs or screen captures related to the problem, then press the “Submit” button. This sends the information to Workspot Support.
You will be taken to a summary page showing the new support ticket. You can monitor the status and add additional text and file attachments from this page. (You will also receive an email summary.)
If you wish to monitor the ticket or add more information later, log into Workspot Control, click the Support link as before, but when taken to the Workspot Support site, click My Name > My Activities. This will take you to a page listing all your support tickets.