Frequently Asked Questions (FAQs) About Workspot

Robert Plamondon -

Multi-Factor Authentication (MFA)

Q: How does Workspot provide Multi-Factor Authentication (MFA) single sign-on to Microsoft Office 365 for NON-domain authenticated users?

A: MFA can be configured for remote access on your Microsoft RD Gateway by using RD Gateway's industry-standard RADIUS support to connect to your MFA resources. Workspot users log in to the network resources via your Microsoft RD Gateway.

Single Sign-On (SSO)

Q: How does Workspot provide seamless single sign-on to Microsoft Office 365 for domain authenticated users?

A: For administrators, Workspot allows Security Assertion Markup Language (SAML) based login to Office365/Azure Active Directory (AD). However, your federated identity management system must be previously set up using Microsoft Azure AD to provide single access to multiple systems across different enterprises. 

Workspot Agent

Q: Why is the Workspot Agent mandatory?

A: Workspot wants to provide much more information and control for IT Admins during the lifecycle of Virtual Desktops and RDSH Servers. To achieve this, Workspot will need to have more visibility into the state of the virtual resource. This can be achieved by installing our secure Agent into persistent and non-persistent pool templates. When the template is deployed it will report to Control and allow for greater visibility in control by the IT Admin.

Workspot Control

Q: I updated a user's Active Directory (AD) record to have a new or updated email address, and now the user has two Workspot Desktops in the same pool. How do I fix this?

A: This only affects non-persistent desktop pools, and only when the user happens to be logged into a Workspot desktop when the AD record is updated. Workaround: Reboot the user's longest-running desktop.

Workspot Enterprise Connector

Q: What are the size limits for Workspot Enterprise Connector logs, and how long are the logs kept?

A: Each Connector log file size is a maximum of 2 MB. When a log file reaches 2 MB, a new one is opened. One week of logs are saved with a maximum of 10 log files per day. Thus, the maximum storage required is  (2 * 10 * 7) is equal to 140 MB.
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