Workspot Lifecycle Support Policy

Workspot - Huy D. -

Workspot is a cloud platform service and releases new features every few weeks. Workspot auto updates clients and components to ensure that all customers have the latest features and best user experience.  

 

Workspot Lifecycle Policy

Workspot strives for the simplest IT experience and our lifecycle policy is as follows:  

 

Workspot Components

Version Definitions: Workspot software versions follow the following methodology: Major revision.Minor revision.Maintenance.Build Number (eg 1.2.3.4321). Workspot support statements to refer to only Major and Minor revisions. Workspot supports N-1, based on the minor revision number. For example, if the current Workspot client version number is 5.2.2, then the supported releases are 5.2.y and 5.1.z.

 

Workspot Client:

N-1.

Note:

  • Workspot Client for Mac, iOS, and Android:  Updates are managed by the individual app stores.
  • Workspot recommends enabling auto update wherever possible.

 

Workspot Agent:

N-1

Note:

  • For non-persistent desktops, images should be updated to the current release shortly after release. Persistent desktops are auto-updated.

 

Workspot Enterprise Connector:

N

Note:

  • This component always auto-updates to the latest version.

 

Workspot Control:

N

Note:

  • This component is always on the latest version.

 

 

Workspot End of Sale and End of Life Policy

Workspot will end of sale and end of life features or product that are no longer applicable and/or can no longer be supported. Workspot posts notifications with the following schedule. 

 

End of Sales (EoS) Notification:

EoS notification means that the feature or product will no longer be sold or promoted once EoS has been reached. 

EoS will be posted 60 days prior to EoS effective date.  EoS notifications are posted: workspot.zendesk.com

 

End of Life (EoL) Notification:

EoL notification means that the feature or product will no longer be supported once EoL has been reached. 

EoL will be posted 90 days prior to EoL effective date.  EoL notifications are posted: workspot.zendesk.com

 

Workspot Policy for 3rd Party Support

Workspot support for 3rd party solutions such as ISV, Windows operating systems, and peripherals are best effort based on technical and business requirements. 

 

Support for Microsoft Windows

Workspot supports Windows Desktop and Windows Server operating systems required for delivering Workspot's service. 

 

Workspot will support the current Windows Desktop and Windows Server operating systems through posted Mainstream Support End Date. There may be limitations on support of specific components, features, applications, and roles provided by the operating systems.  

 

Support for 3rd party ISV

There are many 3rd partner solutions that Workspot works with.  Contact Workspot Support for more information.   

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