Problem: Workspot Windows Client refuses to install, refers to this article
Systems running Windows 7 that have not been updated in a long time may not support the Workspot Windows Client. The Workspot Windows Client will refuse to install on such systems, exiting with an error message that refers to this article.
Note: Support for the Workspot Windows Client on Windows 7 will end in January, 2020.
Solution 1: Run Windows Update to Get the Latest Version of Windows 7
To install the Workspot Windows Client, enable Windows Update and bring the system up to date, so it is running the latest version of Windows 7. (See Microsoft's Windows Update FAQ.)
This may take several rounds up updates with several reboots of your Windows 7 system. When Windows Update says that your system is up to date, the Workspot Windows Client will install successfully.
Solution 2: Update Windows 7 Manually
Note: Some of this information is likely out of date but will serve as a rough guide.
After the release of Windows 7, the Remote Desktop Protocol (RDP) has been updated to improve the end user's experience connecting to remote Windows desktops or apps. For information about the enhancements to RDP, see: https://blogs.msdn.microsoft.com/rds/2012/10/09/remote-desktop-protocol-8-0-update-for-windows-7-sp1-enabling-a-great-wan-user-experience-for-windows-7-sp1-virtual-desktops/
A Windows 7 PC should be upgraded with RDP 8.1 before installing the latest Workspot Client application. In addition, if the remote desktop or server the user is connecting to is running Windows 7, then that physical or VDI machine should also be upgraded with RDP 8.1.
Checking for RDP 8.1 Support
To check whether the system is already configured to support RDP 8.1, log into the desktop, launch the Remote Desktop Connection client program, click on the remote desktop icon and click About. Verify that the dialog displays "Remote Desktop Protocol 8.1 supported."
If RDP 8.1 is not configured, to install it:
- Confirm that Windows 7 SP1 is installed. For more information see: https://technet.microsoft.com/en-us/windows/gg635126.aspx
- Install the following updates in the order shown below, for more information see: https://support.microsoft.com/en-us/help/2923545/update-for-rdp-8-1-is-available-for-windows-7-sp1 and https://support.microsoft.com/en-us/kb/2592687
• KB 2574819: An update is available that adds support for DTLS in Windows 7 SP1.
• KB 2857650: Update that improves the RemoteApp and Desktop Connections features is available for
Windows 7 SP1.
• KB 2830477: Update for RemoteApp and Desktop Connections feature is available for Windows 7 SP1.
• KB 2592687: Remote Desktop Protocol (RDP) 8.0 update for Windows 7 SP1.
• KB 2913751: Smart card redirection in remote sessions fails in a Windows 7 SP1-based RDP 8.1 client.
• (Optional) If you experience connection reliability issues after installing KB 2913751, we recommend
installing KB 2923545: Update for RDP 8.1 is available for Windows 7 SP1.
- Use the following group policy configurations:
a. After installing above Windows updates; GPOs would need to be enabled on server side only
(VDI Windows 7 desktop Workspot is connecting to).
b. Open the Local Group Policy Editor.
c. Enable the Remote Desktop Protocol 8.0 policy. The setting for this policy is under
Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\
Remote Desktop Session Host\Remote Session Environment.
d. If the UDP functionality is required, enable the Select RDP transport policy, and then set the value to
Use both TCP and UDP. The setting for this policy is under the following:
Computer Configuration\Administrative Templates\Windows Components\
Remote Desktop Services\Remote Desktop Session Host\Connections.