Problem: Workspot (Agent, Client, and/or Enterprise Connector) not functioning or accessible.
Cause: Antivirus or firewall programs which may interfere with Workspot function(s) by blocking process and preventing components to execute correctly.
Solution: While this cannot be a definitive list due to the different methods of antivirus products available; please add exclusions in your antivirus product for the following items:
[I] Exclude on the Workspot Client:
· C:\Program Files\Workspot\*
[II] Exclude on the Workspot Agent:
· C:\Program Files\Workspot Agent\*
[III] Exclude on the Workspot Enterprise Connector:
· C:\Program Files\Workspot_Enterprise_Connector\*